Terms & Conditions

Terms & Conditions

Here at Platinum Desires we take your security seriously thats why we securely store any information that you provide us with. We maintain the highest levels of security. We realise how important it is to securely store any information that you provide. And we have put an SSL LVL3 Certificate in place to encrypt all your details and information input it on our website and give you peace of mind.



You must be at least 18 years of age or have the legal right to possess adult material in your community, and are not offended by adult merchandise including such things as sex toys, bondage equipment, vibrators and other adult products. By entering this website you have released and discharged the providers/owners and creators of this site from any and all liability which might arise. All goods sold through this site are sold as ‘novelty goods’. The vendor Platinum Desires cannot be held responsible for any injury caused by their use. Some products shown on this website may vary slightly from the images displayed from time to time.

All claims for delivery shortages and damages must be reported to Platinum Desires within 3 days of the delivery date. All packages returned to us undelivered will be subject to an additional charge before being re-shipped to you, the customer. Platinum Desires cannot be held responsible for orders being delayed by incorrect information supplied during the checkout process.

Unwanted goods: We are more than happy for you to return your unwanted goods so long as * The goods are unused * The goods must be in their original condition & packaging * The goods must be received by us within 14 days from the day you receive your order.  You (the customer) will pay for the postage back to us. N.B. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to refund you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable

Delivery: We will endeavour to ship all orders the same day that are placed before 3pm Monday to Friday. Orders that are placed on a Friday before 3pm we will endeavour to ship the following Monday.

We post all items via Royal Mail Tracked delivery which usually takes between 3-5 working days.

This may not be the case during bank holidays and festive seasons so please take that into consideration when placing your order.

If you place an order for both lingerie and toys please be aware that they may turn up in different packages. We are working on a solution to this and hope to have this sorted in the near future.



Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Our Customers satisfaction is so important to us thats why we have a great Returns Policy if for any reason you are not happy we will gladly refund you to our Returns Policy above.



In the unlikely event that your product is faulty, we will be happy to exchange or refund your money as long as you return the Faulty product along with its packaging in the same physical state as delivered within 30 days of dispatch.



As you would appreciate for hygiene reasons toys or any product used due to the intimate nature of the product. This way we can totally assure you that any of Platinum Desires products you receive have not been worn, returned and resold. So therefore these products cannot be returned if the products packaging is not in the same physical state as when it left Platinum Desires RETURNS PROCEDURE All returns must be agreed via email in advance with our customer services team please email us at: info@platinumdesires.co.uk Unauthorised returns may not be returned or refunded. Once our customer service team have authorised the returns simply send the item back to us securely.

All returned items should be sent via Royal Mail Recorded Delivery and we would advise you to retain your proof of postage when sending goods back to us at Platinum Desires. This is for your own safety in case your return is lost in the postal system. All returns will be returned at the cost of the customer. OUR REFUND (on receipt of your return as long as its is returned to us with in 30 days) will be paid back to you by the same method the goods was paid for initially within 7 working days from receipt of returned item.

All returns should be sent to:

163 poplar avenue



East Sussex


If for any reason we cancel or you the customer cancel your order before we dispatch the item the refund will be sent back the way it came.

If you send your payment by paypal and you don’t have the funds in your PayPal account to cover the refund which means you don’t receive the money this responsibility is down to the you the customer.


When you use our Opt-In wheel you give us, Platinum Desires UK, permission to message you via email. We will not use you email for anything other than promotions and for contact reasons. We will never sell or pass your email address or any information about you to any third parties. To opt out please unsubscribe on the email or Email us at info@platinumdesires.co.uk where one of our helpful colleagues will remove your information from our systems.


If you feel as though we have done you wrong please do not hesitate to get in touch via email or live chat and we will solve any and all issues that you have. We endeavour to always do our best and hope that you will never have any complaints.



A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used.

This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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