Deliveries & Returns
Firstly, thank you for purchasing your toys and/or lingerie with us, we truly appreciate it!
When an order is placed with us we will endeavour to ship all orders the same day that are placed before 3pm Monday to Friday. Orders that are placed on a Friday after 3pm or over the weekend we will endeavour to ship the following Monday.
All items are posted in either blank (non branded) usually brown cardboard boxes or non see through brown jiffy bags. All packaging is discreet for your confidentiality.
We post all items via Royal Mail Tracked delivery which usually takes between 2-5 working days – depending on what service you pick.
This may not be the case during bank holidays and festive seasons so please take that into consideration when placing your order.
If you place an order for both lingerie and toys please be aware that they may turn up in different packages. We are working on a solution to this and hope to have this sorted in the near future.
As you would appreciate for hygiene reasons toys or any product used due to the intimate nature of the product can not be returned. This way we can totally assure you that any of Platinum Desires products you receive have not been worn, returned and resold. So therefore these products cannot be returned if the products packaging is not in the same physical state as when it left Platinum Desires.
All returns must be agreed via email in advance with our customer services team please email us at: firstname.lastname@example.org Unauthorised returns may not be returned or refunded. Once our customer service team have authorised the returns simply send the item back to us securely.
All returned items should be sent via Royal Mail Recorded Delivery and we would advise you to retain your proof of postage when sending goods back to us at Platinum Desires. This is for your own safety in case your return is lost in the postal system. All returns will be returned at the cost of the customer. Our refund (on receipt of your return as long as its is returned to us with in 30 days) will be paid back to you by the same method the goods was paid for initially within 5 working days from receipt of returned item.